The Plus/Delta Evaluation is a quality improvement process that will help you to improve your meetings and their outcomes. Many companies, schools and organizations use the Plus/Delta method for evaluating their meetings and training sessions. The idea is have the participants engage in an evaluation of what they’ve just experienced – at the end of a meeting – while it’s still fresh in their minds. The questions are simply: “What worked well?” and “What could we have done better?” I’ve also used this process for my business meetings because efficiency in your company is paramount in cost effectiveness and returning to the business at hand. The one factor that seems to get ignored, however, is that the “improvements” section is usually stated but infrequently acted upon because no one is assigned to the task of following through. Keep that in mind as a must-do part of making your Plus/Delta evaluation successful: always assign the needed improvements to the person(s) making the most sense.
| Things That Worked Well PLUS · Everyone participated · Lively discussions · Interesting topics · We were respectful of allowing everyone to speak · Dissenting ideas were heard · The refreshments were excellent · The size of the room was good · We agreed to continue the dialogue | Things to Improve Upon · Cut out the side discussions · Start the session on time as planned · Incorporate more visuals · Provide more time to understand dissenting ideas · Cool down the room temperature · Find a site that’s closer to everyone · Accommodate vegetarians · Lengthen break periods to 15 minutes |
| Pluses · First identify the things that worked well. · These should be things for which there is a consensus and that the participants want to maintain and even build upon. · You may have dissenting viewpoints such as some might say the food was lousy which then should be included in the Delta section. | Delta · These are things that need to be improved or changed so that the participants can be more effective. · State them with action verbs so that follow-up is required to correct them. · Deltas must be specific where there is no misunderstanding of what needs to be corrected. · Deltas need to be realistic · must be reviewed and acted upon asap |
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